Premium Cloud DNS

Managed Premium Cloud DNS is a scalable, reliable, and managed authoritative Domain Name System (DNS) service and has low latency, high performance & high availability and is a cost-effective way to deliver your web services to users.

Managed Premium Cloud DNS

  • High Performance Premium DNS
  • Primary, Secondary & Reverse DNS
  • 99.99% Uptime Guarantee
  • 27 Data Centers Across 6 Continents
  • 4 Anycast Premium DNS Servers
  • Cloud-based DNS infrastructure
  • More DNS zones, DNS records & Email forwards
  • Unlimited DNS Queries
  • DNSSEC & DNS Failover
  • Dynamic DNS For Dynamic IP
  • SOA & TTL Management
  • Free DNS Zone Migration

Managed Premium Cloud DNS Features

  • Premium Managed Cloud DNS: Allows users to manage their DNS zones and DNS records with easy to use web-based control panel.
  • Secondary DNS: Back up your DNS zone files with a secondary name server so your domain names never go offline.
  • Fully Managed DNSSEC: DNSSEC (short for DNS Security Extensions) adds security to the Domain Name System by authenticating the origin of DNS data.
  • Custom TTL: Time To Live is the amount of time setting for each DNS record that specifies how long DNS resolver is supposed to cache DNS record before it expires.
  • DNS Failover: It keeps your websites and online services running in the event of a system or network outages. With DNS Failover you can migrate traffic between redundant networks.
  • More DNS zone records: Manage your zone file with a higher maximum number of custom DNS records.
  • Dynamic DNS: It allows you to update the IP address of one or multiple DNS records automatically when the IP address of your device is changed dynamically by your internet provider.
  • Instant DNS Propagation: Premium Managed Cloud DNS service operates with instant DNS propagation over all data centers included within our network.

Why Managed Premium Cloud DNS?

  • Premium Cloud DNS distributes your DNS records on multiple servers around the world so that visitors looking your website get connected to the nearest server to their location.
  • Slow DNS response time on standard DNS can cause “website not reachable” Or “Response Time Out” errors. When you see a website taking long to load, it can be due to slow DNS.
  • DNS security feature (DNSSEC) prevents hackers by securing the “look up” queries and verifying the visitor is actually visiting your website.
  • Hackers can steal your website traffic and redirect visitors to a fake website. Hackers can exploit DNS vulnerability and point your website to different IP address.
  • Premium DNS Redundancy offers highest uptime ensuring your website is available to visitors using a redundant network system that means if one DNS fails then another is available.

Managing DNS Zone Records

  • If your domain name is registered with Hiya Digital then you can use our self-managed and free standard DNS at no extra cost. Standard DNS service is available with limited features. For high performance DNS, please consider upgrading to Premium Cloud DNS.
  • If your domain is registered with Hiya Digital, but hosted at another web hosting company and using their name servers, then you can contact your web hosting provider to manage DNS records for you.
  • If your domain is registered with another company, but hosted with Hiya Digital and using Hiya Digital name servers, then log in to your web hosting account using your web hosting hosting control panel details. If you need any assistance then please feel free to contact us.
  • If your domain is neither registered nor hosted with Hiya Digital then still you can choose our Premium Cloud DNS management service to host your DNS records with us. Please feel free to contact our Domain Experts team for any assistance required.

Frequently Asked Questions About DNS
(Domain Name System)

The Domain Name System (DNS) can be very confusing for non technical users. Let’s try to understand DNS with few frequently asked questions. DNS is made up of many different elements that control different aspects of your domain name. For e.g. Name Server, Zone File, A Record, CNAME, TXT, MX Records, etc.

DNS, which stands for domain name system, controls your domain name’s website and email settings. When visitors go to your domain name, its DNS settings control which IP address it reaches out to. For example, if you use Hiya Digital’s DNS settings, visitors will reach Hiya Digital’s servers when using your domain name. If you change those settings to user another company’s servers, visitors will reach their server instead of our servers when visiting your domain.
A Domain Name System (DNS) zone file is a text file that describes a DNS zone. A DNS zone is a subset, often a single domain, of the hierarchical domain name structure of the DNS. The zone file contains mappings between domain names and IP addresses and other resources, organized in the form of text representations of resource records (RR). A zone file may be either a DNS master file, authoritatively describing a zone, or it may be used to list the contents of a DNS. Zone Files are simply the files that store all of your domain’s DNS settings. Your domain name’s Zone File is stored on the company’s name server.
It connects an IP Address to a host name. A Records point your domain name to an individual server using an IP address. An example IP address is Every domain name has a primary A Record called “@,” which controls what your domain name does when some visits it directly. You can also use A Records to point subdomains (for example to a different server’s IP address. A Records are the simplest type of DNS records, and one of the primary records used in DNS servers. Whenever you visit a website or send an email or do anything on the Internet, the address you enter is mapped with a domain name. For example, to access Google, you enter At Google name server there’s an A record that points to the IP address say This means that a request from your browser to is directed to the server with IP address
A CNAME or Canonical Name record is a type of DNS record that maps an alias name to a true or canonical domain name. CNAME records are used to map a subdomain such as www or mail to a main domain hosting that subdomain’s content. For e.g., a CNAME record can map the web address to the actual web site for the domain When using Google Cloud services, you might need to add a CNAME record to your domain’s DNS settings to customize a web address, verify domain ownership, or reset your administrator password. It allows more than one DNS name for a host. CNAMEs point your sub-domains to another server using a server name, like Most domain names may have many CNAMEs to point at different services on your domain. Unlike A Record, CNAME records do not use IP address. A CNAME record always points to another domain name and never to an IP address. A CNAME record cannot exist with another record for the same name. It’s not possible to have both a CNAME and TXT record for
A mail exchanger record (MX record) specifies the mail server responsible for accepting email messages on behalf of a domain name. It is a resource record in the Domain Name System (DNS). It is possible to configure multiple MX records, typically pointing to an array of mail servers for load balancing and redundancy. It ensures email is delivered to the right location. MX Records point your domain name’s email to its designated email provider. You may be using email provided by your web hosting provider or 3rd party email service like G Suite By Google Cloud or Premium Email Or Microsoft Hosted Exchange Email Service. Each provider will have different set of MX records.
NS stands for ‘name server’ and this record indicates which DNS server is authoritative for that domain (which server contains the actual DNS records). A domain will often have multiple NS records which can indicate primary and backup name servers for that domain. It contains the name server information. Name servers “point” your domain name to the company that controls its DNS settings. Usually, this will be the company where you registered the domain name. However, if your website is hosted by another company, sometimes they will provide name servers you need to point to.
A TXT record (short for text record) is a type of resource record in the Domain Name System (DNS) used to provide the ability to associate arbitrary text with a host or other name, such as human or machine readable information about a server, network, data center, or other technical information. It provides additional information about a host or more technical information to servers. It is also often used in a more structured fashion to record small amounts of machine-readable data into the DNS. A domain may have multiple TXT records associated with it, provided the DNS server implementation supports it.
A Service record (SRV record) is a specification of data in the Domain Name System defining the location, i.e., the hostname and port number, of servers for specified services. Some Internet protocols such as the Session Initiation Protocol (SIP) and the Extensible Messaging and Presence Protocol (XMPP) often require SRV support by network elements that finds computers that host specific services. An SRV record typically defines a symbolic name and the transport protocol used as part of the domain name. It defines the priority, weight, port, and target for the service in the record content.
An AAAA record points a domain name to the IPv6 address of the server hosting the domain. An AAAA record is used to find the IPv6 address of a server connected to the internet from a name. The AAAA record is similar to the A record, but it allows you to specify the IPv6 address of the server, rather than the IPv4. AAAA records are not very common, however its popularity is rising with the increase in adoption of IPv6 addresses.
A Sender Policy Framework (SPF) record is a type of Domain Name Service (DNS) TXT record that identifies which mail servers are permitted to send email on behalf of your domain. It’s used to indicate to mail exchanges which hosts are authorized to send mail for a domain. The purpose of an SPF record is to detect and prevent spammers from sending messages with forged From addresses on your domain. An SPF record lists all authorized hostnames / IP addresses that are permitted to send email on behalf of your domain. Adding an SPF record can help prevent others from spoofing your domain. You can specify which mail servers are permitted to send email on behalf of your domain. Then, when incoming mail servers receive email messages from your domain name, they compare the SPF record to the outgoing mail server information. If the information doesn’t match, they identify the email message as unauthorized, and will generally filter it as spam or reject it.
A Certification Authority Authorization (CAA) record is used to specify which certificate authorities (CAs) are allowed to issue certificates for a domain. Certification Authority Authorization (CAA) DNS record is an Internet security policy mechanism which allows domain name holders to indicate to certificate authorities whether they are authorized to issue digital certificates for a particular domain name. It does this by means of a new “CAA” Domain Name System (DNS) resource record. It is used to prevent anyone from obtaining an unauthorized SSL certificate for your domain name.
Reverse DNS (rDNS) is name resolution that looks up an IP addresses to obtain a domain name, performing the opposite function of the DNS server, which turns domain names into IP addresses. Reverse DNS can be used as a spam filter. Typically, spammers use invalid IP addresses, that is, ones that do not match domain names. A reverse DNS program looks up the IP address of an incoming message and, if no valid domain name is found, the server blocks the message. Although reverse DNS is fairly effective for filtering spam, it also often blocks valid emails.
If you have a Premium DNS account at Hiya Digital, you can enable Secondary DNS, which backs up all of your DNS zone files to a secondary name server. If you enable Secondary DNS and your primary name servers go down, your secondary name servers receive and process requests so your domain won’t ever go offline. When setting up Secondary DNS, you select our name servers as your primary (master) or secondary (slave) name servers. If you make our name servers the master set, all DNS zone file record updates will be made for you and the slaves (your name server set) will pick them up. If you make our name servers the slaves, then your own master name servers will make the DNS updates, and you must configure them to send notifications to our slave name servers so they pick up the changes. You can configure Secondary DNS with or without transaction signatures (TSIG), which secure communications between the name server sets.
Dynamic DNS (DDNS) automatically updates your DNS’s A (IPv4) or AAAA (IPv6) records periodically whenever your IP address changes. Your Dynamic IP address is changed by your Internet provider and updated on DDNS automatically to resolve new IP address. If you don’t have a static IP, then the IP changes each time you reconnect to the Internet. To avoid manual update of your records every time the IP changes, you can set up Dynamic DNS for your domain.

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