Cpanel Cloud Linux VPS Hosting Frequently Asked Questions

If you have already created your website offline then you can use FTP client software to upload your files. Your web hosting account uses public_html folder as the public root directory for your domain.

If you don’t have a website created yet, then you can install a website content management system (CMS) application, such as WordPress or Drupal or Joomla to build your new website and manage it.

Yes, you can set up backups from cPanel so you don’t have to worry about losing your content. Hiya Digital can back up your website for you or you can set up your own backups.

To log in to cPanel directly, browse to https://domainname/cpanel, where domainname is your domain and its suffix, like mywebsite.com. You will need the cPanel username and Password to login to your account. You can find the cPanel login details on the product information page of your Linux Hosting account.

You can install and use WordPress to build your website or blog.

To install WordPress from your cPanel Linux Web Hosting account:

  • Go to your cPanel Linux Web Hosting product details page
  • Under Web Hosting, next to the Linux Hosting account you want to use, click Manage.
  • On dashboard, in the Websites section, below the domain where you want to install WordPress select Install Application. It will take you to the Application Installation web page.
  • In the Apps for Content Management section, select WordPress blog.
  • Select install this application.
  • Complete the required fields, and then select Install… (Note: Update required fields with caution)

If you want to migrate your site hosted by another company to Hiya Digital, you can use cPanel’s backup features. This will move your website, its databases, as well as the email accounts you have set up on cPanel.

A quick note about email — if you follow these instructions, your email will continue working like it did before. However, if you change your domain’s name servers to point to our name servers, it might stop your email from working.

Though this process has a number of steps, you can complete them easily. Here’s what to do:

  • Download all of your backups from your current host.
  • Restore those backups at Hiya Digital.
  • Preview your site on our servers.
  • Make it live.

It’s pretty easy.

There are three-digit error numbers for HTTP status codes that provide information in web browsers about the issue with page’s status. You might see some of these errors while browsing the Internet, or you might have received them in your own web hosting account.

The most common error codes are listed below to help you understand the issue and what to do to resolve the errors.

400 — Bad Request: The Web server couldn’t parse a malformed script. Most often, programming problems cause this issue. You should talk to your developer or software provider for help resolving this issue. If you receive this error with a Value Applications application, contact our support department.

401 — Authentication Required: This page requires a user name and password to access it. If you try to access it without it, you get a 401 — Authentication required message.

403 — Forbidden: Forbidden errors display when somebody tries to access a directory, file, or script without appropriate permissions. For example, if a script is readable only to the user and others cannot access the file, they’ll see a 403 error. Invalid index files and empty directories can also cause 403 errors. For more information, see one of the following articles based on the type of hosting account you have: Web & Classic / cPanel / Plesk.

404 — Not Found : If visitors access URLs that don’t exist, they receive 404 errors. The cause can be anything from invalid URLs, missing files, or redirects to URLs that no longer exist.

500 — Internal Server Error: This is a very general error that means there’s a problem with the website displaying, but the details aren’t readily available. Invalid .htaccess files, or invalid rules in them, commonly cause 500 errors with Linux® hosting accounts. With Windows®, it’s most commonly invalid requests through a web.config file.

It is really very frustrating experience to know that your website got hacked. It causes lot of issues with your business and visitors using your website. Removing a hack from website is time-consuming and requires in-depth analysis to identify why it happened. Let’s go through the some easiest ways to fix your website.

Check for warnings: If you see “Deceptive Site Ahead” or “This site contains malware” or “The site ahead contains harmful programs” on your website, there is definitely a problem with it. To check further, go to https://sitecheck.sucuri.net and enter your website’s domain name. If your website has been hacked, you will see a warning here. No warning? It’s less likely (but still possible) that your website has been compromised.

Change your passwords: If your website has been hacked, you need to immediately change all your passwords.

Restore website from backup: If you have a backup of your website (and database) that you know was not compromised, you should restore it to your hosting account.

Removing the hack: It is almost impossible for anyone to reliably remove malware from a website by hand. To remove the compromise from your files, we recommend using an application like Express Malware Removal. Using its automatic malware scan technology, it will not only find any compromises in your files, it also removes them.

Identify & fix the weakness: To prevent your website from getting hacked again, you should identify how your site was compromised. There are two types of weaknesses: passwords and structural problems.

Fix Weak Passwords: Most hacks happen because the attacker was able to guess your account password by brute force. By simply changing your password (and using a stronger one this time), you can prevent these attacks from succeeding in the future.

Fix Structural issues: These types of weaknesses require thorough testing to identify issue in your website code. There are many security software available that can perform these types of scans. It can identify a number of different issues, as well as help you fix them.

You can do this with a redirect. To set up a redirect, perform the following steps:

  • Log in to your old site’s cPanel interface.
  • Navigate to cPanel’s Redirects interface (cPanel >> Home >> Domains >> Redirects).
  • Set the old site’s index page to redirect to the new site’s index page.

If you want the old site and the new site to go to the same location, but you have not yet set up the new site, you can use aliases. An alias allows you to add a second domain name to your account that goes to the same website.

To perform a complete backup of your website, use the Download or Generate a Full Website Backup feature in cPanel’s Backup interface (cPanel >> Home >> Files >> Backup).

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